Refund Policy

This Refund Policy explains when and how Chethana Hosiery issues refunds for men's and boys' wear purchased through our website, WhatsApp, or in-store counter at Yeshwanthpur, Bengaluru.

1. Eligibility

Refunds may be considered when:

• You received a damaged, defective, or wrong item.
• The product differs materially from what was confirmed at order time.
• We cancel an order because stock is unavailable after payment or deposit.

2. Non-refundable cases

• Change of mind after the order is packed or dispatched, unless we agree otherwise.
• Items washed, worn, altered, or returned without original tags/packaging.
• Wholesale lots accepted after inspection at the shop, unless a defect is found later and reported promptly.
• Custom or specially procured sizes once confirmed by the buyer.

3. How to request a refund

Contact us within 7 days of delivery or collection with your order details, photos of the issue, and preferred resolution (refund / replacement / store credit).

• Email: Chethanahosiery@gmail.com
• Mobile / WhatsApp: +91 93425 64499
• Visit: # 1/1, 1st Main Road, Opp. Ganesha Temple, Pampa Nagar, Yeshwanthpur, Bengaluru - 560 022

4. Refund method & timing

Approved refunds are processed to the original payment method, UPI, or bank transfer after we inspect the returned goods. Please allow 5–10 business days after approval for the amount to reflect. GST invoices, if issued, will be adjusted as required under applicable law.

5. Partial refunds

If only part of an order is defective, we may refund that portion only. Shipping or logistics charges (if any) are refunded only when the error is ours.